The customer service response time was very quick!The price point of this product makes it affordable compared too some other travel booking apps out there which are much more expensive per month (or year). Not really anything I dislike about free bird specifically but just having an app like their does not hurt either since you do have access from anywhere at anytime if needed.-Having all my important info saved within one place-Being ableto quickly get rerouted/replaced when something happens mid trip while using multiple airlines would be beneficial also as well - Being available everywhere i am helps alot especially being overseas where internet connections can sometimes go down so knowing how easy they make traveling easier through these things has helped me greatly.