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Review on Copiny by Walter Hodzic

Revainrating 4 out of 5

Gainsight - Great customer insights but needs an easier user interface

I like the fact that I can see how others are using the platform, what is working for them and what isn't. I can also see what the community is saying with regards to my product. I dislike that I can't reply to comments as I need to be logged in. I have found that the analytics is a little bit confusing. I don't get how to interpret them. I would like to be able to see a breakdown of where my customers are located. I don't understand why my customers in the UK are being charged more than customers in the US. I would like to be able to change this. I am solving the problem of how to get feedback and suggestions from customers and also how to keep them engaged.

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Pros
  • The ability tto build an app which you will then deploy onto your website or mobile device via HTML5 code..The Analytics dashboard allows me view trends across campaigns etc..I really liked having all data centralized into one place ratherthan scattered about different platforms/platforms suchas google docs & excel file
Cons
  • Not enough help available when