Review on New England Systems, Inc. by Devon Holmes
Great Service and Very Responsive: New England Systems, Inc.
They are very responsive to our needs when it comes time for upgrades or troubleshooting issues with software we have purchased from them over many years of service contracts! I would like more flexibility as far what they will do during their scheduled maintenance window (or not). Also - no techs come out at night-time unless something is really urgent which makes scheduling difficult sometimes too if there isn't enough work available after hours/weekends etc.. It seems most companies these days want "the lowest price" but don’t value long term relationships nor customer satisfaction!! We've been using NES since 1995 & never had any problems until this year where one particular issue was resolved within 24 hrs by an engineer who came back again later because he couldn'';ve missed some information due his being away while waiting earlier before returning home late evening last week.
- Being friendly even though phone messages were rarely answered right off in order that customers could be informed how best can help us resolve concerns promptly; also always having staff present ready whenever assistance might need..evenings / weekends without calling you first..but usually someone actually answers your ring tone calls quickly so its easy getting holdof people directly instead requiring multiple call
- Some little things
