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ACE IT Solutions LLC Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
Value-Added Resellers (VARs), IBM Channel Partners

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Description of ACE IT Solutions LLC

ACE IT Solutions delivers over 25 years of expertise in areas ranging from network consulting to support for all small to medium-sized businesses.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Ace has taken excellent professionalism, integrity & dependability

We have used ACE for over 15 years and they have never missed a deadline. They have always been able to help us with any issue or question we have had. Their customer service is unparalleled. They have always been willing to go above and beyond to ensure that we are satisfied with their services. I have no complaints. I highly recommend ACE IT Solutions. They take care of our network and servers and have always been able to answer any questions we have had. They have never missed a deadline and

Pros
  • It's great having them around during an emergency situation too! :) Everything goes smooth as silk there really aren't anything bad about this group..ever!!! :D
Cons
  • There isn't much not likeable here but if you want more information feel free to ask me anytime

Revainrating 4 out of 5

Exceptional Customer Service That Speaks For IT Experts

Our team works with Ace because it is an organization that has their customers at heart, not just themselves. The staffs are helpful, friendly, knowledgeable about technology, proactive when they can be, honest & transparent. We have yet to find any issues regarding our relationship or service we receive from them. They know how important customer service is - which makes us feel valued as clients! I don't think there's anything else I can say beyond what other reviews already said, but if…

Pros
  • Timely response times
  • Knowledgeable experts in all aspects related tech needs.
  • Great understanding around network infrastructure / connectivity along w hardware implementation; data storage options etc..etc.and more!!
Cons
  • Nothing really comes readily into mind here..but nothing stands out either way :)
  • As per normal industry trends these days everything seems cost prohibitive so budget becomes another issue sometimes...it may make your decision come down too

Revainrating 5 out of 5

Professional Service provided- Excellent Customer Experience

The team at Ace is very professional, helpful with any issues we've had during project implementation or after completion - they provide excellent customer service! Their ability was able move our systems quickly so that when there were updates it took us less than an hour (as opposed then 3 weeks). No complaints as everything went well but if you have other companies working along side them this may change things slightly; however their staff still gets what's going wrong regardless who else…

Pros
  • Great support for all my projects in need from start to finish.Very prompt responses via phone calls / emails..very good communication skills..knowledgable technicians..friendly people...excellent product quality.great prices...professionalism....knowledgeability..fast response times........Great follow up................Fast turnaround.Customer Service ExperienceExcellent Customer Support ServicesQuick ResponseTimeGood Communication SkillsPromptServiceFriendlyStaffProfessionalKnowledgeAbilityTo Work WithOther Team
Cons
  • Empty