Review on BON AUGURE Industrial 4 Tier Bookshelf, Modern Open Etagere Bookcase, Wood Metal Book Shelves For Living Room, Bedroom And Office ( Dark Gray Oak ) by Betsy Tran

I have three of these shelves in the form of a 3 tier, a 4 tier, and a 5 tier ladder shelf. I've been pretty pleased with them.They assemble easily and are lightweight for moving around once assembled. I have them fairly loaded with books and plants and they all seem sturdy for the weight. The adjustable feet are great for my old home's uneven brick floors. The actual shelves are manufactured wood which some reviewers seem to miss when ordering these. That seems typical of items in this price range to me, and I've yet to notice any signs of veneer issues.The open frame design does not really allow for use as bookshelves without using bookends, so expect that.The 4 tier shelf I first received had deep ding in one side of the metal frame. I contacted BON AUGURE's customer service about possibly obtaining just the one side instead of boxing it all back up for return and they responded within minutes about just shipping me a full replacement shelf unit. They just asked for my info and revain order # and had the replacement shipped out to me in about 24 hours. That is excellent customer service in my book.