The customer service has been great! I have had several issues with our software, but they are always there to help us out immediately!! No one likes when something isn't working right - so this really makes my day. Their support never lets me down either :) We've used their scheduler for years now without any problems at all (at least not from what we can tell). It's very easy to use once you get started using it regularly. If your looking into getting another product or just in need of some new features/upgrades then definitely check them out first hand before going elsewhere because no other provider compares like theirs does here. ! You will be amazed as soon as you see how much easier everything seems after switching over :), also make sure if purchasing through Retail Pro Solutions Inc., which would mean paying up front instead via credit card payment method only available thru retailprosolutionsinc@gmail dot com.