I like how easy it was for me as an end user, not having any experience with this software but just using my normal email/texting system of communication between myself or clients when working remotely we could use our own tools instead! Not sure if there's anything i dislike about them atm though so far everything has been great :) As mentioned above ease-of usage by non tech savvy users who are also able too get work done without needing access tot he computer itself which can be very helpful especially during times where you're traveling away etc.