Come on Streamlight, you can do better! When I received the package, there were initially no instructions or packaging in the white box. I suspect it was a relapse at some point. The device I received is a non-working device, it is not charging, no LED is flashing or showing that it is charging. dead on arrival I have had one of your flashlights for over 10 years and one of my favorites is very durable but now I am not sure I would want to be a regular customer of your product with that experience. Please remember, if we as a buyer buy a new one, please send us a new product that has not been used or updated