The support team was always ready at their end answering our queries promptly if any regarding this platform.
Nothing much specific as such but we used them mainly on Salesforce side which had been working fine till now without any issue or downtime so far! Would recommend anyone who are using SaaS platforms that they should try out one net once before going ahead because there may be some hiccups while you're actually trying your hands upon it!! We were looking forward solving problems related to sales force automation.