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Maldives, Malé
1 Level
727 Review
58 Karma

Review on Smartmak by David Foster

Revainrating 3 out of 5

Having a Bad Time with Smartmak

As a product manager, my expectations for Smartmak were lofty, but they were ultimately dashed. Despite their assurances of unwavering quality, I have found their offerings to be constantly below par. In addition, their support for existing customers was subpar. Communication with their staff was challenging, and when I did reach out, they were unresponsive and unhelpful. Throughout it all, I felt ignored and abandoned, which was extremely frustrating. In addition, I found their website to be poorly designed and difficult to navigate. Finding what I wanted was a hassle, and the purchasing procedure added unnecessary complexity. Based on my personal experience, I do not feel comfortable recommending Smartmak. You should seek elsewhere if you want top-notch service and products from a business.

Pros
  • Outstanding customer care
Cons
  • The worst customer care ever