The team at DFM have been incredibly supportive throughout this process from start-up through launch; they've even come out during live events if required.
Their support has never wavered or faltered - always an excellent experience working alongside them which I hope continues after our project concludes next year when their contract comes up too (and hopefully renews!). There's not really anything that makes me dislike DFMs as such but there may just possibly need more time spent developing some skills/knowledge specific areas e.g., social media management etc.. My main concern was having access & control / ownership of digital assets created by us so it'd better than nothing though maybe something like Wistia would suffice? Our business requires constant communication across many different channels via multiple platforms where all content must remain current whilst retaining relevancy within each channel.