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67 Karma

Review on Hotjar by Rick Rogers

Revainrating 5 out of 5

Hotjar - Best Customer Experience Tool

The best part of this tool is that you can see real time data about how people interact with your website or mobile application. It also helps in improving user experience by providing insights into their behavior and giving suggestions to improve the same. The tool does not provide any analytical reports, which might be a little disappointing for some users. I would recommend this product to all those who want to know more about their customers' behavior. We have used this tool to find out things like which parts of our website are most popular, which pages get more traffic etc. This has helped us to improve our customer experience.

img 1 attached to Hotjar review by Rick Rogers

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Pros
  • Easy interface
  • Great suggestion box provided as an alternative way without having access from inside app.
  • Not very expensive if compared against other tools present available today
Cons
  • Some cons