The most important part is that it has all kinds of features for different needs. It's so easy to use! Everything seems very intuitive. You can easily find what you need without having to search through tons of options or pages. I don't think there are any downsides at this point. Try out their demo account first. If everything works as expected then go ahead with your purchase. We were able to cut back on our IT team by about half while also saving money since we no longer needed additional staff to manage our email servers, file sharing services and other business related tasks.