The insights that we get from WhatsNeXX are always very useful for our business. I like how easy it is to use, with just one click you can see all your reports and dashboards in real time! Sometimes when refreshing or navigating through different pages there might be some delays but this usually goes away after few seconds. Also sometimes the charts don't update immediately so you have to refresh them manually. Some of my colleagues also complain about the price which is quite expensive compared to other competitors solutions (like Salesforce). We're improving the customer journey by giving the right information at the right time. With WhatsNeXX we've been able to do this thanks to their great reporting features.