I like that they are very thorough in their research of all my information which is needed when working with them as an accountant/tax preparer! They also have great customer service skills so if you do run into any problems or questions during your time there it's easy to get help from one another!! The only thing about this firm was how long does take sometimes because we had some issues but nothing too big at least not yet. We were able solve our tax related concerns quickly once resolved though. !