I like that they are very customer oriented with great support staff to help you along your way as well! They have been able solve issues for me in ways other companies couldn't even imagine doing so!! The only thing i dislike about them would be their pricing structure but everything else has met my expectations thus far. We use encoate technologies daily - we rely heavily upon our network servers running at all times which helps us run 24/7 without any downtime or lag time from one server's failure (or lack thereof) causing problems elsewhere throughout out entire system!