I like how easy it makes payroll processing! It has made our lives so much easier with just 1 computer to use instead of 2 (our current system). The interface could be more user friendly but once you figure out your way around things they are very straightforward. We don't have as many options in adding employees/managing them compared to other programs we looked at however this was also by design because their focus seems geared towards smaller companies which fit well within what my organization needs right now. I like how easy it was to use this program - all of my employees (20+) can sign in at once! It's very user friendly & fast loading times are great as well. This system has made our lives easier when using payroll functions!! There isn't anything bad about total plan other than maybe more options would be nice but we have everything what they offer so no complaints here :).