The program is very user-friendly, I can easily navigate through it with my computer mouse and not having to use my hands or eyes for input. The program does exactly what it was supposed to do. I do not have any complaints about this program. I did not find anything that I disliked about this program. It works well with me as far as using it to manage my business. I am able to keep track of all of the information that I need to know about my animals and be able to send out emails when needed. I also love being able to access the program in times outside of regular business hours.