Review on Dolmen by Sean Copeland

This is like having your own call center in house, you can answer calls live (sometimes), send text messages right away or schedule an appointment with customer service for follow up. I do not think it has all of the bells & whistles that some other platforms have but it's easy enough to use. It helps keep my phone lines free during non-business hours so I can take care of personal needs when needed instead of waiting until business hours. If I'm at work and need support after close, I just make sure someone knows about the issue before they leave because if it goes unanswered then we lose out on revenue while trying to resolve the problem. We are able to track our incoming callers as well as our outgoing ones. For those who want full control over the way they operate this option may be best suited for them. When there was no one available to help me immediately, I could.