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Dolmen Review

3

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Commerce, Retail Software

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Description of Dolmen

The Dolmen Customer Knowledge and Local Customer Marketing platform enables outlets to collect data from their customers and prospects.

Reviews

Global ratings 3
  • 5
    3
  • 4
    0
  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Useful tool which benefits both employees AND customers

This is like having your own call center in house, you can answer calls live (sometimes), send text messages right away or schedule an appointment with customer service for follow up. I do not think it has all of the bells & whistles that some other platforms have but it's easy enough to use. It helps keep my phone lines free during non-business hours so I can take care of personal needs when needed instead of waiting until business hours. If I'm at work and need support after close, I just…

Pros
  • The ability to set schedules by day/time slots within specific time frames which makes calling easier than ever due to scheduling issues being resolved easily now since everyone involved gets instant updates! Also allows tracking information per caller such as their location via GPS mapping system using Google Maps integration feature included here too!! Very nice features overall..and very user friendly interface!!! Easy access from any computer anywhere

Revainrating 5 out of 5

Dolmen - Great Customer Analytics Solution

Dolmen is a very powerful tool. The platform is robust and easy to use. The reporting and dashboards are very useful. I don't dislike anything about Dolmen. The platform is very intuitive. I would love to see more options to customize the platform. I would recommend Dolmen to anyone looking for a customer analytics solution. We are using Dolmen to get detailed insights into our customers. We are using it to find out where we are losing customers and to find out how we can improve our customer…

Pros
  • Easy interface
  • Great support team
  • Wide variety o software integrations available (RMS)Cons : Not much other than some minor issues here n' thar
Cons
  • Some disadvantages

Revainrating 5 out of 5

Very useful tool to help manage customer relations

I like that it is easy for reps across our sales organization in many different states or even countries, as well can be done locally at each location with minimal training! It also allows us insight into what we are doing right vs wrong when providing service/sales solutions; this has helped me grow my business by being able improve areas of need within local communities & beyond them too!! Nothing really - other than its ease-of use which makes working together more efficient (and saving…

Pros
  • No barriers due technology incompatibility.Incredibly flexible pricing structure depending upon your needs..Great value proposition !!!!
Cons
  • Almost never