The scale is well built and appears to work well. However, I gave a lower rating because I believe that the device I received was already used and was sent back: The factory packaging was in very bad condition - The weighing surface was dirty - Both in the scale and in the Batteries were inserted in the remote control. I think this should have been classified as "open box" or "refurbished" and offered at a lower price. July 25, 2019 Maybe I was right about the original unit being a "return" from another buyer. I had to use it again two days ago and it was dead. I called Elitech and after a short chat a nice lady offered to send me a new device. I have already received it via Priority Mail and it works fine. Since the device is actually very good (and accurate) and I now know that Elitech has GREAT customer service, I'm changing my rating to 5 stars.
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