I like that it has everything you need in one place with easy access to your calendar so scheduling can be efficient! It's very user friendly as well which makes training new staff members quick & simple!! There are some features they could improve upon but overall this program works great! Very helpful when trying to schedule appointments/sitting requests etc...it helps cut down time spent doing research by having things already organized into different categories.- Scheduling of visits /appointments - Easy customer service department communication via email or phone calls (which i love)- Keeping track of customers who have requested services within my business through their profile page.