The ability to have your own customized reports as well as being able to export them into other applications is great! I wish there was a way to upload my data directly from Excel rather than having to save out in CSV format then re-importing. However this isn't something that's too big of an issue since you can easily do both with ease. Also the customer service has been outstanding so far. They're willing to help answer any questions we might have during our implementation process. We used to rely solely on spreadsheets but were always missing information when it came time to analyze what needed attention. This software allows us to keep all of our records organized and easy to access whenever necessary while also making sure everything gets done correctly by ensuring proper documentation.
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