So, someone tiled my bathroom. When they reinstalled the toilet, they secured it with metal washers. He got up off the floor. I realized that the old caps didn't actually connect to the toilet and there was no "plastic washer". This plastic disc turns out to be the underside of the lid holder. So, as long as these screws are intact, it only takes a few minutes to evenly and alternately loosen both sides until the screws loosen and the "plastic washer" is installed. Note that it clearly indicates which side should be facing up. Start tightening the screws again with the "plastic washer", again changing sides relatively evenly. Don't overtighten or you risk breaking the porcelain. However, I've noticed that the puck expands when you put it on, which is fine. how it collapsed. When the cap was finally able to open, I stopped tightening it. Much luck.
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