I love how easy it was to set up our account with this software! It's so simple - you can literally do everything from your phone or computer in less than 30 seconds (and we're not even tech savvy!). There are some things about which they could improve but nothing major by far as others have said here already; just minor issues like having more options when creating new routes/schedules etc.-but overall great product!! We've been able use all of their features quite easily since setting them-up within minutes after receiving training online through email & text message reminders sent right away upon creation.