The ability to connect people that need each other for various reasons such as sales or support is great! This works well if you are looking at multiple accounts of similar products/services from different vendors but it doesn't allow me access outside our own account (ie I am not able see what others have done).
It also takes some time getting used too when there has been little activity within your network previously - this could be improved by adding an option which updates quicker? Great tool though once setup does help promote business between companies both internal & external where needed most!!