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Vanilla Online Community by Higher Logic Review

3

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Average

Revainrating 3 out of 5  
Rating 
3.0
Marketing, Online Community Management

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Description of Vanilla Online Community by Higher Logic

Vanilla Forums is the top-rated enterprise online community solution today. With us, you can build loyalty, grow sales, and improve customer service with our easy to use and quick to get started online community software. Featuring a sleek user experience, deep integration to your existing tools, flexible customization to fit your branding, scalable knowledge bases, out of the box gamification, ideation, QnA and more. Request a demo today to see how we can make engaging your community a reality. - Match your brand's look and feel for a seamless experience. -Gamification and reputation system: More than just badges, the reputation engine can be used to promote good content, grant member abilities, and help automate moderation. -Made for mobile: Detects the browser agent and applies the most appropriate theme to ensure a great user experience. -Single Sign-on: Vanilla's jsConnect SSO, SAML support and social logins make it easy for users to register. SSO can be configured to be seamless with your existing system. -API: Vanilla has an easy to use RESTful API that you can use to deeply integrate Vanilla with your website. -Permissions: Control fine-grained, role-based permissions that can be assigned on a per-discussion-category basis. Assign multiple roles to individual users. Roles can be set manually, based on registration workflow, via SSO and via the API. -Spam prevention: Powerful tools to keep your community forum free of spam. -Integrations: Salesforce, Oracle CX, Hootsuite, Zendesk, Github, WordPress, Mailchimp, Facebook, Twitter, Google+ and much more. -Enterprise security and scalability: From the smallest online communities to large deployments of hundreds of product line and language specific communities, we can scale to your business and use cases. Fully compliant with GDPR, CCPA, PIPEDA and other regional privacy laws. International data centres across the globe.

Reviews

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Type of review

Revainrating 4 out of 5

Excellent Platform with room and capability grow

The platform allows for many different types of functionality from forums/communities that are focused around specific topics or customers needs all while being able to connect those groups via their own internal networks as well. It also has additional benefits such as ability to create mobile apps which further enhances engagement across devices! There have been some initial issues but I'm sure they will be addressed shortly due to continued development within this area. We were looking at…

Pros
  • Easy integration with both our website AND external websites
  • Ability tp engage customer directly using any device
  • Mobile app available if desired.
  • Multiple features offered including community building, gamification etc..etc
Cons
  • Some difficulty integrating into existing site layout

Revainrating 4 out of 5

Great support and resources, easy-going environment

The vanilla forums are very helpful when it comes time for me as an administrator or moderator in training new users (or just helping them understand their role). I have used other services but they never seemed quite so organized/easy compared to this one! They also offer some great tutorials that help train people quickly - which makes things go much smoother overall if someone has only been using another platform before switching over here at least once during onboarding process :) We're…

Pros
  • Both of which are very easy and simple to understand
Cons
  • Nothing comes to mind really
  • I haven't run into anything I can think of in my time working with the system

Revainrating 2 out of 5

The installation process was horrible.

I'm sorry to say this, but it's pretty terrible. For starters, the installation process was horrible. I downloaded the zip file and tried to install, but it wouldn't install because it was corrupted. I contacted support and within minutes, I was given instructions to download the installer again, and this time it installed without any problems. Once the installation was complete, the initial setup wizard was awful. You're asked to choose a username, password, database, and administrator…

Pros
  • It does have a powerful query language that makes writing queries easy and fast.
  • Allows you to connect to data sources from anywhere with ease.
Cons
  • Query Language needs improvement (limited)
  • Not very intuitive
  • Datawatch
  • Write a brief description about this software here.