It's very easy to navigate, it has great reports out of box so you can get started right away without doing any customizations or writing code! The support team was amazing - they were quick at responding even though we are in different time zones as compared to them!! I would like an option for emailing contacts rather than just using their online dashboard which isn't always accessible from work when needed quickly during off hours/days etc. We have been able to automate our processes by creating forms via this platform including emails sent after new signups through integration points made available within GDPR 365 toolkit.