The team is very responsive to our requests for changes, quick turn around time! I have had great success using Birdsoftware's software in all of my businesses over several years now - no issues at this point that would make me look elsewhere (at least as far as their products go). We are solving different problems/needs across each business we work within but they can easily support most any need you may want solved out there when it comes to ERP solutions or data management systems like theirs. In addition, if it isn't already available via an addin integration then birds has built custom integrations so most anything should be possible from them. Data collection needs improvement especially during production runs where some fields do not populate properly compared to others which does help us identify potential errors early before going into manufacturing. Also being able to track inventory levels per store location by item type helps keep control measures up overall throughout every department /store front.