I've had mine for two years now. Looks like I'll have to replace the controller now. If you read the reviews you will see that others had the same problem. I'm assuming the manufacturer is using a cheap ESC, there can't be that many reviews of ESC issues to draw a different conclusion. I tried the reset procedure etc. Still a small, tiny flame regardless of control setting. Also, I also had trouble not burning the pizza (when the regulator was running). I installed a workaround for rotation and screens, but I wouldn't buy this again. I advise you to find a better solution than this oven.
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