The best feature is its simplicity which makes it easy to use with all our users in different locations across India or even world wide! It's also very secure as we can see who has accessed what information from where without any issues at this point being able to view details like location/ time etc would be great but not sure if thats possible yet? Nothing really I guess could do better unless they were more responsive when something goes wrong - however there are always support people available 24x7 so nothing much i'd say about them currently though their customer service team have been good enough over last few years (we're talking since 2014).