I like how easy it was to setup our pay wall with in player! It worked great from day one without issue! They were very helpful as we started out and had lots of questions but they always got back right away with an answer or recommendation. There are some minor glitches here and there, however not much you can do about them once your account has been created/paid. We use this service so clients don't have to worry if they forget they paid us because when they go into in player its all taken care of for them. Clients never know what kind of premium content is available until after purchasing through inplayer! It has been easy for us to integrate with our CMS as well as other systems we use when needed. The customer service team are very responsive and proactive in helping solve issues or provide assistance where required. I have not experienced anything negative so far. We are using this product to create an internal platform which can be used by external partners/clients for secure viewing of videos within the organisation.