Review on JOOLA Inside - Premium MDF Indoor Table Tennis Table With Quick Clamp Ping Pong Net And Post Set - 10 Minute Easy Assembly - Single Player Playback Mode Included by Calvin Hodges

So, few companies value providing stellar customer service - Nordstrom type service. After the experience I had, I can now say Joola absolutely is in the same league as Nordstroms. They went WAY above and beyond what they needed to do to help me with my problem. I rarely do these product reviews, but my experience was very unique. Here's what happened.I purchased the table on-line with Revain prime. I chose this model for two primary reasons. 1 - the reviews were good. 2 - the product was to arrive "largely assembled", with only minor work needed by me to finish assembling. My expectations were absolutely exceeded on the product. First, I was given the choice of when to accept delivery. The box is big and pretty heavy. I wanted to be home for the delivery. I was able to choose the delivery date and the driver called me well in advance that morning of delivery day to confirm the actual time. Super friendly delivery guy!Then came the assembly. The packaging was amazing - not a scratch on the table. And yes, it was just as advertised. All I had to do was a few screws, pop in the legs, attach the net, etc. It was not an IKEA assembly and for that I was very grateful. My son and I were playing ping-ping within an hour.2 days later, we were getting ready to go to the airport for thanksgiving trip. I decided to pull my truck into the garage so that it wouldn't be outside while we were gone. I folded up my new ping-pong table and rolled it to the side of the garage bay. As I pulled my car into the garage, I saw I had plenty of clearance, on the table, but I missed the fact that one of the wheels on the ping pong table was a bit closer to my truck. And yes, I ran over the ping pong table wheel and snapped it right off. Unbelievably stupid on my part. And yes, the family was none too happy. It was a quiet plane ride for thanksgiving.After the thanksgiving holiday, I reached out to Joola via their customer support line. At the same time, I found on their website a place to order replacement parts. I filled out the form, but before submitting, I called JOOLA - and I got a live person. I embarrassingly explained my situation. She asked me if I had submitted the online form yet. I replied that I hadn't but that I had it filled out the form and was ready to submit. She waited on the phone while I submitted the case. She immediately saw that the case was submitted and "picked it up" off the queue. While I waited, she authorized a replacement wheel kit be sent to me. And - she would not let me pay for it. Later, that day, I got a copy of the case I opened and the code said something like replace wheel due to product quality issue. I called JOOLA back again and made sure that they knew again that there was no product quality issue - just a product owner issue. Again, I said, that I needed to pay for the replacement wheel. And they still wouldn't let me pay for it.When I got home from Thanksgiving, the wheel replacement was on my doorstep. I popped out the broken assembly and put in the new one.Ping pong table is back in business.Thank you JOOLA. Yes, the family will forever tease me about running over my new 2-day old ping-ping table with my truck But this company provided an AMAZING customer service experience. And the table is fantastic - we love playing it in our garage. Don't know how often I'll be in the market for another ping-pong table, but if I ever am, I will only buy from these guys.