As other reviewers have said, this thing has such a strong grip that it's awkward to use and I wanted my kids to be able to use it too. Well mine just arrived with a misaligned plate on the back so it didn't work properly. Instead of waiting another week or more for a replacement, I pulled out a screwdriver. That's how I figured out how to adjust the tension so I did it for everyone and now my holder is way better. If you can handle a screwdriver and simple mechanics, you can try this. I removed the screw and then carefully removed the white panel, noting how the spring was set. I removed the spring and reinstalled it. Then I replaced the plate and screw. That's all! The spring was initially wound twice (so to speak), but it cannot be inserted straight back, so there is less tension. And now it's perfect for us! Also, it now looks more stable with less tension. I was concerned about the small protrusion holding the plate under so much pressure. Hope this was helpful to you! If you think this is helpful, please let me know :-)
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