The ease of use makes it easy enough that anyone can be comfortable with using this program without having any technical experience at all! It's very user friendly which helps make training easier as well because there are so many features included in one place instead if scattered throughout multiple places (iCloud/Wifi etc.).
I'm not really sure what i dislike about them since they have been great thus far - however maybe we could ask our users how their experiences were? Maybe you'd get some good feedback from those who've used your service already?! Great customer support too :) This has helped us save time by being able to access information easily when needed rather than searching around ourselves looking through file drawers just trying find things like CAD files!!