The best thing about this software are the customer support team which always responds to your queries in minimum time duration. Also they provide 24/7 live chat facility for their customers where one can easily ask doubts related to any product of theirs. They don't offer free trial period so you have to pay before using it. I would suggest all new users go through online training offered by them first because if not then there might be chances that some basic features may remain hidden from user's view. It helps me to manage my virtual machines and workspaces very efficiently.