Funerica has great customer service. I purchased 2 Fire engines with crew for my 3 year old, twin grandsons. One of my grandsons ladder broke off. I reached out and asked for a return and repurchase. Funerica immediately approved and sent a new one. My grandsons love the Funerica Fire Engines. They spend hours playing with them creating different imaginary games with the fireman and engines. Also, I thought it was great a female firefighter was one of the figures.
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