This package has been working perfectly well since we purchased it last year.The product helps us grow our audience as well as engage with them and also provides detailed reports which are easy to understand.It was just perfect when we were using it, but now that they've pulled out of India (where our base of clients resides), so there's no support at this moment in time.We need them back ASAP! If you want a simple plug-in like service than this one should be considered, if not then move forward to other similar products that DO have customer care services. We did see results within days after purchase. Engagement increased by 10%.