I was so excited to get this for my green-cheeked parakeet as it's getting cold in Michigan. When I opened it, the cord on the back was already frayed. So not sure if it was returned earlier and they just repackaged and resold it? But I assumed it must be new so I installed everything, hooked it up and waited for heat. And kept waiting. Never got hot. I've been waiting all day no heat I think I'll be back. Really disappointed.
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