I like how they are always looking to make improvements in their business model, customer service practices etc., just about anything really! They have been very helpful with my client's needs as well which has helped me out even more since it helps them too :). Nothing so far but everything seems great thusfar from what i've heard/read of other reviews online or through people we work together closely enough wtih who know others at Rain group personally (i'm not one those types) lol :) So hopefully nothing will come up downthe road once this contract ends btw ;).