I will start by saying this product came earlier then expected! It came on my birthday and I was having a huge party! We took it out the box and simply followed all instructions. After hanging it up tightly pulled enough.there were no wrinkles and we were able to use it for the party! Which was great! We played the movie, music and videos and the quality was beyond expectations! I received lots of compliments. Unfortunately, while putting it up the string was pulled to tight so it stripped/unraveled. I was just going to leave it hanging in my backyard otherwise I would need to cut one of the strings. However, the company randomly emailed to check how my purchase went. I told them the same thing. Wow. They offered to send me another set of string free of charge! I even gave them the wrong postal code the first time and they still reached out to me until the situation was handled! NOW THATS WHAT I CALL AWESOME CUSTOMER SERVICE! I really love my screen! I just had a seafood broil party yesterday. It was fantastic. We had a slide show, music and videos. Now I can take my screen down, fold it and simply put it away! I forgot to mention it comes with a nice size bag for minimum folding and great storage! You should really get one! This screen was worth the price and makes a great party prop!
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