The ease of working with the team, and the turnaround time. The price is right, and they are very easy to work with. I do like that they are willing to work with you to customize the service to fit your needs. I have not found anything I dislike, but I have not used all of their services yet. I am looking forward to working with them to add additional services. I have used them for EMR transcription, medical billing, and some data entry. The speed of the service is great. It is very convenient to use and the turnaround time is very impressive. The customer service is also good. There is nothing that I dislike about the service. The only thing I dislike is that it is very pricey. I would highly recommend this service to anyone who is looking for a transcription service. The transcription service has allowed me to focus on the things that I need to do for my patients.