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Review on πŸ”Œ Alvin's Cables D-TAP to 2 Pin Male Power Adapter Cable for Teradek Bond, ARRI, RED, Paralinx, Preston, Transvideo, Offhollywood, Switronix, and Panasonic by Kenneth Murphy

Revainrating 4 out of 5

Customer service could be improved

Edit: 10/16/2020 The seller Mr. Alvin has replied to me that unfortunately all three previous emails I have sent have been found to be spam. I don't know how three separate streams can end up like this, but okay. However after I asked a question about Revain asking why they didn't reply and after leaving this email they got back to me and sent a replacement. The replacement has worked flawlessly so far. Support could use some improvements but in the end thanks for solving the problem. Unless you intend to buy a new cable every year, DO NOT buy it. Mine broke and probably shorted internally within a year of use. I bought a Lemo to P-Tap 2 pin power cable and twisted pair SDI BNC cable on 10/16/2019. Both failed in the last month of filming. First the SDI cable broke and I filed for a warranty claim, they were kind enough to send me a replacement. However, when a week later the 2-pin Lemo cable broke and our RED wooden camera's battery plate burned, costing us over $500 to repair, Alvin's cable refused to respond to my email with warranty claims. All I ask is a cable replacement and the defective unit can be sent back for repair and diagnosis. But still no answer. It seems that if they like you they will work with you and not ask for replacements if the things you bought don't work. But once you've made a return/replacement, they never offer you guarantees for things you paid good money for. Just a complete scam

Pros
  • Accessories
Cons
  • Expensive