They were very helpful with the implementation. They are very knowledgable and are willing to answer any questions that I have. They have a good understanding of what I need and how to best implement it. They are very flexible and I have been able to work with them to make changes to the system at any time. I would highly recommend Sapien Cyber. They have been able to implement the program and make it very easy for our users. They have been very understanding of the issues and problems we have had with our users. I like that it shows all my open ports including their state so i can go in there right away if something isn't working correctly or just needs some attention. The interface could be improved but thats not really an issue for me at this time. There are many different ways we use sapiens cyber. It's our firewall/antivirus solution. We also have two instances running which help track attacks against us via various methods such as malwares etc.