Review on Merax White Twin Bunk Bed With Trundle, Staircase, And 4 Storage Drawers - Hardwood Trundle Bunk Bed Ideal For Space-Saving by Jaime Collins

My toddler kept asking for a big boy bed, and he was quickly outgrowing his toddler bed, so we were looking for something fun that would provide additional sleeping options for cousin sleepovers and non-floor options for Mama or Papa if nightmares were bad. This bed is perfect.The bed: Arrived in 3 boxes, was a bit cumbersome to put together but anything will be if it has a lot of pieces. My husband and I could follow the directions pretty well. All the pieces were marked but the markings were light, so look closely. The hardware was marked by incorporating little pieces of paper with the coordinating number in each bag--a couple of the bags were a little difficult to determine which piece corresponded with which number, but we were able to figure that out too. The whole unpacking and assembly took approximately 3 hours with 2 adults, plus another 3-4 hours with just 1 adult.Customer service: When we ordered the bed, there was a bit of a shipping delay. The company proactively messaged me to inform me that the package they were going to send did not meet a QC inspection and it happened to be the last package in stock, so they were going to wait until the next shipment arrived and send me a package from that. That was fine for our schedule so I approved that delay (rather than requesting a refund) and we waited. There were some shipping delays which caused the 3 boxes (mentioned above) to arrive separately, but I kept in touch with customer service to let them know what had arrived and they let me know updates on their end. All in all, they were very responsive and very helpful and I do not hold them responsible for the shipping industry.I would definitely recommend this bed and this seller. I think we got a great bed for our son and, despite some delays that were out of their control, the buying experience was very good.