The backflow burner was received on time and intact. It works beautifully as described. The incense, however, smells like ashes. My husband wanted to know if something was burning in the house. I had to throw all of it out. Even the sticks smelled like ashes. Unfortunately, from what I have researched to find pleasant smelling backflow incense, there are none out there that do not have this ash odor as it burns. I won't be returning the product because it works as described. I just wish someone could eliminate the ash odor with backflow incense.
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