The best thing about connected business is that it has helped us to connect with our customers better than ever before! It's also very easy to use as we've had no problems at all integrating it into our website so far.
I do not have any dislikes or complaints regarding this tool thus far but if you are looking forward to connecting your sales channel then definitely give them a try now!! We used CBA software when working out of an office space. This made it very hard to keep track of orders being placed by one another without having to email each other back and forth which was quite time consuming. Now, using CBAs product helps me see exactly where my team members stand within their respective departments/tasks so they can easily work together while maintaining a single inventory system across both platforms.