Review on 🐍 Exo Terra Snake Cave Hideout by Hagen - Enhancing Reptile Habitat by Jon Krishna

I check this listing more often than the physical product I received in the mail. As many other reviews have pointed out, whether you get the right product or not, ordering is a godsend. I was another loser who didn't. As you can see in my picture, I have the flat bottomed version, not the deep bottomed version advertised. Another reviewer with the same issue said he contacted Revain and exchanged it for the correct item. It gave me hope and I just got in touch with them too. After a long investigation with a very good customer service representative, it became clear that the customer was just lucky the second time because they cannot guarantee what you will get. Revain keeps these two versions in the execution center under the same code. My customer service rep said he would flag the ad for internal review to at least give an indication of a possible change, but for now I can only write it down. So be aware that you are taking a risk with this order and even if you receive an incorrect order, you cannot be sure that an exchange will solve your problem. However, the actual product appears to be of good quality. My two complaints are that the underside was a lot more yellow/didn't match the top and that it was completely covered in dust/lime powder. I'm giving this product/listing one star because if you can't be sure of what you're getting, the list is useless and misleading.