When I first received the product the beard handle was missing! There was only a small brush in the box. I contacted their support team about an incorrectly packaged product and to my pleasant surprise they informed me within half an hour that they had sent a replacement and provided me with a tracking number. When it arrived, this time the beard pencil was included. That's top notch customer support! The beard pencil itself works great. It's very, very difficult to even intentionally take off. I had to do a lot of washing before I could start rinsing it off my finger, so this thing will definitely last a day in sweat and rain without bleeding.
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