Their process is easy to follow and they are always open for suggestions/questions/concerns.
I have no dislikes as far as their service or staff go! The benefits we've realized through this partnership include having a dedicated account manager (I'm currently working w my Account Manager) as well as having access to a team that has experience in multiple areas - including customer success! We're looking forward to growing together with them! Integrating Marketo into our organization was definitely tricky. A couple things helped us out: they were willing to work with us on anything related to technology and user onboarding; however, if there wasn't anyone that could answer a question right away, it took time to track down, which meant lost potential leads. They really stepped up when needed and did all sorts of projects and trainings to help make sure everything went off without.